Frequently Asked Questions (FAQ)

Q  Is there a cost ?

A  We offer a Free confidential service.

Q  Can I bring a support person ?

A  Yes, this is encouraged.

Q  Will others know I am coming ?

A  Masterton is a small place and you may meet other clients in the waiting room, however, you may be at Wairarapa Addiction Service Incorporated for many reasons.

Q  Can I just walk in the door ?

A  Yes, self-referrals are welcome.

Q  What hours are you open ?

A  8.30am to 5.00pm.

Q  Are your staff qualified ?

A  All staff are fully qualified ? their certificates are on display in their rooms. A profile for each of our staff can be seen on the Team page

Q  Will I really have to give up drinking / gambling completely ?

A  No, our philosophy is one of harm reduction although abstinence may be part of this.

Q  Is there a capped number of sessions ?

A  No, each case is individually assessed.

Q  If I am worried about my partner can I come and see you ?

A  We offer a service for significant others and whanau / family.

Q  Do you do home visits ?

A  Yes, when it is assessed as necessary and suitable.

Q  Have you got an 0800 number ?

A  No, but there is an 0800 number for the National Alcohol and Drug Helpline which is 0800 787 797 and another for the Gambling Helpline which is 0800 654 655.

Q  Are there support groups ?

A  Yes. To see a list of some of the Groups that are available on the Groups available

Q  Can I request a female, male counsellor or have cultural choice ?

A  Yes, we have a mix of genders working here and we can refer on to a Maori agency.

Q  Do you have interpreters ?

A  We can access these through Wairarapa District Health Board.

Q  Is there a waiting list ?

A  A small one, from time to time. Waiting lists for Methadone Programme vary.

Q  What happens when I come to the service ?

A  A complete comprehensive assessment will occur and information about the service will be given and a treatment plan developed.

Q  Confidentiality - will you tell the police if I divulge ?

A  No way! We wouldn?t have any clients if we did this.

Q  Do you have a youth service ?

A  Yes, we employ a fulltime youth counsellor and can see youth at their school.

Q  Can I see my notes ?

A  Notes are available on request. There is a form to fill out and you see them in the presence of your case manager.

Q  Can you manage my money ?

A  No, however, we can refer you to a Free Budget Service.

Q  What resources are available ?

A  Videos, booklets etc.

Q  Do you work with other community agencies ?

A  Yes, we often share clients and do interagency counselling.

Q  What does AOD mean?

A  AOD is an abbreviation for Alcohol and Other Drugs.